ITOT Service Desk Technician

About the job

Join Hurtigruten and help keep our global operations connected. As an ITOT Service Desk Technician, you will serve as the first point of contact for IT support, helping users resolve technical issues and ensuring an excellent support experience.

Responsibilities

• Provide first-line support for hardware, software, applications, and IT infrastructure
• Respond to service desk tickets and user requests in a timely and professional manner
• Troubleshoot technical issues and escalate complex cases to specialist teams when needed
• Keep users informed throughout the lifecycle of their cases
• Support employee onboarding and offboarding activities, including account creation, access management, and permissions
• Assist with user provisioning and identity and access management (IAM) tasks
• Support IT projects, system upgrades, patching activities, and new service implementations
• Maintain knowledge base articles and service desk documentation
• Monitor security alerts and help enforce cybersecurity policies and best practices
• Participate in major incident management activities when required
• Help identify recurring issues and contribute to problem management and root cause analysis efforts
• Act as a power user for service desk tools and collaboration platforms
• Travel occasionally to company locations when needed

Qualifications

• Bachelor's degree in Information Technology or relevant work experience
• ITIL Foundation (v3 or v4), CompTIA A+, or equivalent training/certification
• Strong English communication skills, both written and verbal
• Basic understanding of IT troubleshooting and support processes
• Familiarity with Atlassian products

Personal qualities

• Customer-focused and motivated to deliver excellent service
• A clear and confident communicator
• Organized, detail-oriented, and methodical in your approach
• Curious and eager to learn new technologies
• Calm under pressure and able to manage multiple priorities
• A team player who can also work independently
• Proactive, reliable, and solution-oriented
• Passionate about IT and technology

We offer

• A supportive and collaborative work environment
• Opportunities to learn, develop, and grow your IT career
• Exposure to a broad range of technologies and business systems
• International collaboration across teams and locations
• A workplace where your contribution has a direct impact on employee experience and business operations
• Flexible and hybrid working arrangements
• Competitive salary and benefits package
• Staff rates on Hurtigruten voyages for you and your family

How to apply

Apply today and help keep Hurtigruten connected.

Contact

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