Senior Service Engineer – Technical Support

About the job

GSFleet AS is seeking a Senior Service Engineer to join their team in Tassebekk, Norway. This role involves providing expert-level technical support and customer service, both internally and externally. It is a fixed-term position running until the end of June 2027.

Responsibilities

• Handle escalated technical cases, find root causes, and act as a trusted advisor to customers and FrontOffice
• Test new releases as a system expert and provide structured feedback to product and development teams
• Prepare FrontOffice teams for new products and features
• Create and improve documentation, troubleshooting guides, training, and onboarding materials
• Identify recurring issues and drive improvements to products, processes, and customer experience

Qualifications

• Several years of experience in an IT-Service, IT-Support, Systems, or Solutions Engineer role (or similar)
• Fast learning curve to begin using several software tools quickly
• Strong skills in troubleshooting complex systems and integrations
• Experience writing technical documentation or training materials
• The ability to explain technical topics clearly to any audience
• A proactive, independent approach and the confidence to challenge how things are done
• Fluent in Norwegian and English – reading, speaking, and writing

We offer

• Expert-level position with responsibility for solving challenging technical problems
• Opportunity to work directly with customers and share knowledge with others
• Collaboration with Sales, Product, and Development teams
• Role in validating new product releases and preparing teams for new technologies

How to apply

Please press Apply to share your CV and application in English, including when you would be available to begin the work and what level of salary you are expecting. We analyze applications actively when they arrive and sign a contract as soon as we have found the right resource for us.