ITOT Service Desk Technician I 50% Part-Time

About the job

Hurtigruten is seeking an ITOT Service Desk Technician (50% part-time) to join their growing ITOT team in Oslo. This role is ideal for someone early in their IT career who enjoys solving technical challenges, helping users, and gaining hands-on experience across a wide range of systems and technologies.

Responsibilities

• Serve as a first point of contact for IT support, helping users resolve technical issues and ensuring an excellent support experience
• Provide first-line support for hardware, software, applications, and IT infrastructure
• Respond to service desk tickets and user requests in a timely and professional manner
• Troubleshoot technical issues and escalate complex cases to specialist teams when needed
• Keep users informed throughout the lifecycle of their cases
• Support employee onboarding and offboarding activities, including account creation, access management, and permissions
• Assist with user provisioning and identity and access management (IAM) tasks
• Support IT projects, system upgrades, patching activities, and new service implementations
• Maintain knowledge base articles and service desk documentation
• Monitor security alerts and help enforce cybersecurity policies and best practices
• Participate in major incident management activities when required
• Help identify recurring issues and contribute to problem management and root cause analysis efforts
• Act as a power user for service desk tools and collaboration platforms
• Travel occasionally to company locations when needed

Qualifications

• Bachelor's degree in Information Technology or relevant work experience
• ITIL Foundation (v3 or v4), CompTIA A+, or equivalent training/certification
• Strong English communication skills, both written and verbal
• Basic understanding of IT troubleshooting and support processes
• Familiar with Atlassian products

Personal qualities

• Customer-focused and motivated to deliver excellent service
• A clear and confident communicator
• Organized, detail-oriented, and methodical in your approach
• Curious and eager to learn new technologies
• Calm under pressure and able to manage multiple priorities
• A team player who can also work independently
• Proactive, reliable, and solution-oriented
• Passionate about IT and technology

We offer

• A supportive and collaborative work environment
• Opportunities to learn, develop, and grow your IT career
• Exposure to a broad range of technologies and business systems
• International collaboration across teams and locations
• A workplace where your contribution has a direct impact on employee experience and business operations
• Flexible and hybrid working arrangements
• Competitive salary and benefits package
• Staff rates on Hurtigruten voyages for you and your family

How to apply

Apply today and help keep Hurtigruten connected.

Contact

For more information, visit