Aftermarket and Customer Success Specialist

Join us in continuing to revolutionize ocean space operations! We are seeking a proactive, commercially minded, and relationship-oriented Aftermarket & Customer Success Specialist to ensure long-term customer success while driving growth within our existing customer base.

In this role, you will work closely with customers, service teams, engineering, and operations to ensure our solutions continue to deliver maximum value long after the initial deployment. You will play a pivotal role in strengthening customer loyalty, driving repeat business, and further developing our aftermarket and customer success capabilities.

Key Responsibilities

• Drive proactive development of our installed customer base to ensure long-term customer success and loyalty.
• Identify and pursue opportunities for additional sales, upgrades, training, services, and support agreements.
• Prepare commercial offers and lead negotiations to support business development within existing accounts.
• Act as a primary point of contact, providing professional support and ensuring a premium customer experience.
• Coordinate customer requests, service activities, and technical deliveries across internal teams.
• Manage order processing, invoicing, and essential administrative workflows related to customer accounts.
• Contribute to building and continuously improving our aftersales and customer success framework.
• Ensure company compliance by actively seeking process improvements and reporting deviations.

What we offer

• A stimulating and dynamic work environment at the forefront of innovative maritime technology.
• A meaningful job with an important social mission.
• A collaborative and growing team of passionate and highly competent professionals.
• Opportunities for professional growth and skill development.
• A comprehensive and well-organized benefits package.