Spare Parts Sales Coordinator

Spare Parts Sales Coordinator

Dovre Solutions AS is a trusted global provider of high-value project management services. We have over 30 years of experience as a global provider of project professionals and engineers for large investment projects within our Project Personnel business area. As a leading provider of services to operating and engineering companies, we are committed to provide our clients with the best possible service.

Arbeidsoppgaver

In this role, you will be responsible for managing spare parts inquiries, processing orders, coordinating logistics, and ensuring excellent customer service throughout the sales cycle. This position reports to the Head of Spare Parts EU&AF and includes the tasks as described hereunder:

• Provide administrative and operational support to the sales team.
• Prepare and manage customer spare parts quotations, responding to customer inquiries regarding spare parts pricing and delivery timelines.
• Process customer sales orders.
• Coordinate with responsible company Product Competence Centers (PCC’s) to ensure timely quotes issuance and parts delivery.
• Monitor and follow up on customer inquiries, deliveries, and after-sales issues.
• Ensure customer satisfaction providing proactive, consistent and transparent communication.
• Build strong relationships with customers and internal stakeholders.