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Stillingsbeskrivelse
Special Case Team - Finnish Speaking
Do you want to use your Finnish language skills, analytical mindset and sense of fairness to make a real difference for customers? We are looking for a structured and curious professional to join our Special Case Team at NOBA.
About the role
As part of our Special Case Team, you will work hands-on with more complex customer cases across the Finnish market. The team plays an important role in ensuring high-quality handling of different customer cases, strong regulatory compliance and clear communication towards customers.
You will collaborate closely with colleagues across NOBA, as well as with external partners such as debt collection agencies. Together, you will make sure that cases are handled accurately, efficiently and in line with relevant laws, regulations and internal procedures.
What you will do
- Reviewing and handling complex disputes and customer inquiries.
- Assessing legal aspects of cases, particularly within consumer law.
- Handling GDPR-related requests.
- Ensuring that cases are handled in line with relevant laws, regulations and internal procedures.
- Collaborating with internal stakeholders and external partners, including debt collection agencies.
- Contributing to the development of processes, routines and best practices within the team.
Krav
- Relevant education in law, finance, economics or a related field, or equivalent experience.
- At least 2 years of relevant work experience, preferably from banking, collections, complaint handling, or customer operations.
- Fluent language skills in Finnish and English, both written and spoken.
- Ability to break down complex information and make sound assessments.
- Strong sense of responsibility and good judgment regarding regulatory requirements.
Ferdigheter
Erfaring
mid-level