Customer Service Team Leader -- Build and Lead Our New Team in Lysaker

Are you motivated by building something new, creating structure, and helping people succeed? We are looking for a Customer Service Team Leader to join our Operations team in Lysaker.

This is a unique opportunity to take part in an important transition, as we move our customer service operations from Stavanger to Lysaker. You will play a central role in building the new team, ensuring a strong transfer of knowledge, processes, and best practices from the current setup, and setting the direction for how we deliver high-quality customer service going forward.

Your impact

As Customer Service Team Leader, you will be responsible for establishing and leading a new customer service team in Lysaker. You will help create a strong foundation for the team, both operationally and culturally, while ensuring that daily customer service is delivered with quality, structure, and efficiency.

Key responsibilities

• Build, onboard, and develop a newly established customer service team.
• Support the transition of tasks, knowledge, and ways of working from Stavanger to Lysaker.
• Lead daily customer service operations across phone, e-mail, chat, MyPage, and digital channels.
• Prioritize work based on volumes and resources.
• Follow up on KPIs, service quality, performance, and team development.
• Coach team members through regular feedback and quality follow-up.
• Ensure customer service is delivered in line with company policies and risk standards.
• Drive improvements in processes, service channels, and workflows.