Customer Success Manager

DNV has developed Emissions Connect, a highly successful digital service enabling the maritime industry to meet decarbonization regulations by equipping stakeholders with an efficient system to continuously report, monitor, control and manage emissions performance of ships – from raw data to sustainable operations.

We are now seeking a motivated and qualified professional to join our customer success team. The right candidate wants to work for a greener shipping environment by helping clients follow industry regulations and meet environmental targets.

In the role, you will:

• Manage onboarding of trial and subscription customers.
• Be responsible for a set of key clients globally, and provide guidance and training in the use of our applications through regular meetings.
• Seek customer feedback and report improvements to the product team.
• Work with the product team and customers in the development of new features and modules.
• Ensure customer satisfaction and overall customer health.
• Work with the Emissions Connect team to continuously improve the way we work.
• Monitor and reply to customer inquiries and issues reported through our Helpdesk.

What We Offer

Our work environment is collaborative, inclusive, and fun! We are leading the way to a greener environment, building digital tools ahead of competition. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together.

• Career and development: Extensive possibilities to grow and develop your competencies.
• Work/life balance: Flexible work arrangements.
• Supportive and caring culture: International environment with diverse colleagues and social networks.
• Attractive rewards: Comprehensive benefits package, including 6 weeks’ annual vacation, health services, competitive pension, insurance, and a global profit share scheme.