Infrastructure Operations operators, Stavanger

About the Role

We are hiring an Infrastructure Operations Operator to support the day-to-day operation of Nscale's AI infrastructure environments. This role is ideal for an experienced operator who combines strong technical aptitude with excellent operational judgment and stakeholder management skills.

What you'll be doing

• Operational Support & Service Delivery: Monitor and maintain the operational health of Nscale's data centre infrastructure and supporting systems. Ensure operational activities are performed in accordance with established procedures and service level agreements (SLAs).
• Incident Management & Troubleshooting: Lead incident response efforts and coordinate resolution activities during service-impacting events. Diagnose and resolve hardware, software, networking, and infrastructure-related issues.
• Customer Support & Escalation Management: Handle advanced customer support requests and operational escalations. Act as a technical point of contact during incidents and customer-impacting events.
• Team Leadership & Knowledge Sharing: Mentor and support junior operators, sharing operational expertise and technical knowledge.
• Infrastructure Operations & Vendor Coordination: Coordinate with vendors and suppliers for hardware replacements, maintenance activities, and operational support.
• Process Improvement & Documentation: Contribute to the development and optimization of operational processes and workflows. Create and maintain operational documentation, runbooks, and standard operating procedures.