Infrastructure operations engineers/ Infrastructure Operations operators, Sauda

About the Role

We’re hiring an Infrastructure Operations Engineer to ensure the efficiency, reliability, and scalability of our data centre infrastructure. This role sits within Infrastructure Operations and reports to the Infrastructure Operations Manager. You’ll work closely with cross-functional teams on infrastructure projects, capacity planning, infrastructure optimization, and customer support, while also supporting colleagues across other Nscale data centres as needed.

What you'll be doing

Infrastructure Projects & Operational Delivery

• Manage infrastructure projects, including installations and upgrades.
• Support deployments and operational tasks across additional data centres as required.
• Adapt to customer-driven operational demands, including specialist support outside core business hours.
• Travel to other Nscale data centres to assist colleagues and support business needs.

Critical Systems Monitoring & Reliability

• Monitor critical systems including power, cooling, and network connectivity.
• Maintain data centre infrastructure to support efficiency, reliability, and scalability.
• Respond to critical incidents during out-of-business hours when required.
• Work shifts and participate in on-call cover as part of operational support.

Incident Management & Customer Support

• Handle escalated customer support issues in line with business SLA requirements.
• Investigate major incidents to identify root causes.
• Recommend long-term fixes to prevent repeat issues.
• Provide specialist technical support when customer needs require extended coverage.

Automation & Continuous Improvement

• Design automation scripts and tools to optimize operational processes.
• Implement automation solutions using relevant tooling and scripting capabilities.
• Collaborate with cross-functional teams on capacity planning initiatives.
• Drive infrastructure optimisation through practical, scalable improvements.