Infrastructure Operations Manager, Narvik

About The Role

We are looking for an experienced Team Lead to take overall responsibility for the devices and infrastructure in our AI Data Center. The Data Centre Operations Manager will ensure operational excellence, oversee personnel, maintain critical infrastructure, and meet client-driven SLA and KPI requirements. Reporting to the Head of Infrastructure Operations, this role involves close collaboration with internal teams, clients, and external vendors. It also includes on-call duties and occasional travel to other sites as business needs arise.

What You'll be Doing

• Site & Infrastructure Management: Overall accountability for all devices, systems, and infrastructure at the data center. Ensure 24/7 operational reliability and optimal performance for high-performance AI workloads. Monitor and manage power, cooling, and environmental conditions.
• Team Leadership & Development: Lead and mentor a team of engineers, technicians, and support staff. Plan and manage shift schedules to guarantee continuous coverage and on-call availability.
• Client & Vendor Relations: Serve as the primary POC for clients, providing regular reporting on site SLA and KPI’s. Collaborate with vendors and contractors to manage procurement, repairs, and upgrades.
• Inventory & Resource Management: Manage spare parts inventory, ensuring sufficient stock levels to minimize downtime.
• Technical Expertise: Maintain a strong working knowledge of HPC and GPU installations, including hardware configuration, network architecture, and performance optimization.
• Operational Monitoring & Reporting: Implement and manage tools to monitor data center performance and resource utilization.

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development.