Infrastructure Operations Manager

About the Role

We are hiring an Infrastructure Operations Manager to lead the day-to-day operation of one or more of Nscale's AI data centre facilities. Reporting to the Head of Infrastructure Operations, you will be responsible for ensuring operational excellence across critical infrastructure, leading a team of Infrastructure Operations Operators, and delivering exceptional service against operational KPIs and customer SLAs.

What you'll be doing

• Site Operations & Infrastructure Management: Lead the day-to-day operation of Nscale's AI data centre infrastructure, ensuring high availability and performance.
• Team Leadership & Development: Lead, coach, and develop a team of Infrastructure Operations Operators, fostering a culture of ownership and continuous improvement.
• Customer & Vendor Management: Act as the primary operational point of contact for customers and key stakeholders, managing relationships and reporting against KPIs.
• Inventory & Asset Management: Maintain accurate inventory of spare parts, operational tooling, and infrastructure assets.
• Technical Leadership: Maintain strong technical understanding of HPC, GPU infrastructure, networking, and data centre operations.
• Operational Excellence: Monitor operational performance and drive continuous improvement initiatives across operational processes.