Client Services Manager

Do you have a genuine desire to serve clients and thrive on building strong relationships? Join Euronext Securities Oslo as a Client Services Manager in our Nordic Client Services team. You will assist banks and institutions leveraging our financial market infrastructure and become part of an international environment, gaining a network within the major Norwegian banks and a deeper understanding of how we connect European economies to global capital markets.

You will be primarily responsible for:

• Acting as the first line of operational support for clients, serving as their entry point for day-to-day guidance on systems and processes
• Managing clients’ queries efficiently within agreed deadlines
• Addressing queries requiring further support by liaising with internal teams and ensuring valid answers are provided
• Tracking all queries and responses through the selected CRM tool
• Organising and participating in client meetings
• Collaborating with team members and the Sales team to enhance client experience
• Contributing to the management of incidents impacting clients
• Analysing query statistics to identify trends and opportunities for improvement in client relationships

Working with us means

You will join a Nordic team with colleagues in Copenhagen and Oslo, dedicated to supporting our clients and finding useful solutions. Euronext Securities offers excellent working conditions, including centrally located offices in Oslo, a subsidised canteen, and access to company cabins. You will interact with colleagues throughout the organisation and have opportunities to grow within the Euronext Group, both locally and across Europe.