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Stillingsbeskrivelse
Front Desk Agents
Ytri Island Retreat is a high-end destination located in the breathtaking Træna archipelago, far out at sea on the Norwegian coast. With 38 exclusive rooms, a Michelin-ambitious restaurant, sauna facilities, and a private marina, we aim to deliver world-class experiences rooted in nature, authenticity, and the unique atmosphere of the Arctic seascape.
We are now seeking dedicated and service-minded Front Desk Agents to join our team.
Arbeidsoppgaver
As a Front Desk Agent, you will be the first point of contact for our guests and play a vital role in creating memorable experiences. Your tasks will include:
- Welcoming guests and handling check-in/check-out procedures
- Managing reservations and guest inquiries via phone, email, and in person
- Providing information about the retreat, local attractions, and services
- Coordinating with housekeeping and other departments to ensure smooth operations
- Handling payments and maintaining accurate records
- Ensuring a high level of guest satisfaction through professional and friendly service
Vi tilbyr
- A unique workplace surrounded by stunning nature
- A supportive and inclusive team culture
- Opportunities for growth and development
- Competitive salary based on experience
- Staff accomodation
Krav
- Previous experience in front desk, reception, or customer service roles is required.
- Strong communication skills in English are essential, with Scandinavian languages being an advantage.
- Familiarity with booking systems is required.
- Ability to work flexible hours, including weekends and holidays, is necessary.
- A valid driving license is required.
Ferdigheter
Customer serviceFront desk operationsBooking systems managementCommunication skillsMultitaskingProblem-solving
Erfaring
mid-level