Network Operations Center Associate, Glomfjord

We are seeking a proactive and detail-oriented Network Operations Center (NOC) Associate to join our team on-site at our data center in Glomfjord. Taking advantage of the region’s green energy resources, our facility relies on stable, round-the-clock monitoring to maintain maximum up time for our clients.

As a NOC Associate, you are the first line of defense. You will be responsible for monitoring our network infrastructure, servers, and environmental systems in real-time. This is a technical, hands-on role where you will identify anomalies, troubleshoot initial issues, and escalate complex problems to senior engineers.

What You'll Be Doing:

• Real-Time Monitoring: Continuously monitor network infrastructure, servers, storage systems, and critical data centre infrastructure using enterprise monitoring platforms.
• Building Management System (BMS) Monitoring: Monitor the operational status of critical facility systems including electrical distribution, UPS, generators, cooling, and HVAC.
• Incident Response & Triage: Identify, log, and categorise alerts, performing first-line troubleshooting using standard operating procedures.
• Ticketing & Documentation: Manage incident and service tickets, ensuring accurate documentation of all actions taken.
• Collaboration & Escalation: Work closely with Tier 2/3 Engineers, Facilities teams, and external vendors during critical incidents.
• Shift Handovers: Participate in structured shift handovers to maintain continuous operations.
• Routine Maintenance Support: Assist with scheduled network maintenance, hardware health checks, and system updates.
• Operational Compliance: Follow established health, safety, and security policies in accordance with company standards and SLAs.