Customer Support Professional

Are you early in your customer support career and looking to take your next big step? CGM Pridok is looking for their next L1 Support Professional to join the team and hit the ground running.

About CGM Pridok

We put our hearts, minds, and hands into our work. We provide healthcare professionals and patients with effective medical information at any time. Our software optimizes medical and administrative processes and enables electronic communication with patients.

About the role

As L1 Support Professional you will:

• Be the first point of contact for our customers when they have questions or troubleshooting needs about CGM Pridok software.
• Record, categorize and process incoming phone and digital chat inquiries in our customer support platform (Intercom).
• Assist and guide customers on how to resolve their issues with care, patience and understanding.
• Work closely with 2nd line support on any customer cases should higher technical assistance be required.
• Partner with AI to help identify and share solutions to the support team.
• Work in a fast-paced environment dealing with queries of all levels of difficulty.

What we offer

• A bright and vibrant office located less than 10 minutes away from Tønsberg sentrum.
• Opportunity to meet and directly work the health professionals in Norway.
• Career and growth opportunities in both the Pridok and CGM offices.
• Competitive salary and generous pension package.
• Flexible working with a strong trust culture.
• Company mobile phone subscription.