CGM Pridok is looking for their next Support Professional to join the team!

Are you early in your customer support career and looking to take your next big step? Are you passionate about helping our customers use the tools we provide to help them work smarter and better in the healthcare industry? Do you like being part of a small close-knit team of professionals who pride themselves on going above and beyond in their role? CGM Pridok is looking for their next L1 Support Professional to join the team and hit the ground running.

About the role:

As L1 Support Professional you will:

• Be the first point of contact for our customers when they have questions or troubleshooting needs about CGM Pridok software.
• Record, categorize and process incoming phone and digital chat inquiries in our customer support platform (Intercom).
• Assist and guide customers on how to resolve their issues with care, patience and understanding.
• Work closely with 2nd line support on any customer cases should higher technical assistance be required.
• Partner with AI to help identify and share solutions to the support team on potential issues, smarter ways of working and how we can provide the best service to our customers.
• Be working in a fast paced busy environment dealing with queries of all levels of difficulty.

What we offer:

• A bright and vibrant office located less than 10 minutes away from Tønsberg sentrum.
• Opportunity to meet and directly work the health professionals in Norway and make a real impact.
• Career and growth opportunities in both the Pridok and CGM offices.
• Competitive salary and generous pension package.
• Flexible working with a strong trust culture.
• Company mobile phone subscription.