Global Support Engineer

As a trusted technical expert, you help customers, partners, and colleagues solve complex challenges while contributing to the continuous improvement of our products and services.

How does this role contribute to our ambitions?

At Kongsberg PCS, we develop advanced digital cutting solutions for the packaging, signage, display, and industrial manufacturing industries. As a Global Support Engineer, you play a key role in delivering world-class technical support and ensuring the reliability of our solutions worldwide. Working closely with service engineers, distributors, product specialists, and R&D teams, you drive effective problem resolution and help improve our products, processes, and customer experience.

Key responsibilities

• Diagnose and resolve complex technical and product-related issues.
• Provide advanced remote support to teams, distributors, and service partners worldwide.
• Own support cases and ensure clear communication throughout the resolution process.
• Document solutions and best practices in the knowledge base.
• Collaborate with Product Management and R&D to address recurring issues and drive improvements.
• Support and train first-line support teams and service partners.
• Coordinate effective resolutions, including engineering support, spare parts, or field service intervention.
• Create and maintain technical documentation and troubleshooting guides.
• Continuously develop your technical expertise through training and knowledge sharing.

What can you expect from us?

An exciting role in a global technology company with opportunities for learning and development. You will collaborate with highly skilled colleagues across Engineering, Product Management, Quality, and Customer Services in a supportive and inclusive environment where your ideas matter.