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Stillingsbeskrivelse
We are looking for a proactive and passionate Senior Training & Quality Specialist to join our Training & Quality team in Norway. In this role, you will be working closely with the Trainer and our stakeholders in B2C sales & service and will work to continuously improve the quality of our sales and service operations. You will play a key role fostering a culture of continuous learning, high-quality customer interactions and strong belief in our consumer-facing products & services.
This position is a substitute for a maternity leave during the period September 2026 - summer 2027. The exact start and end date will be agreed with the chosen candidate.
About the role
As Senior Training & Quality Specialist you drive the development and skill enhancement of employees within our organization and with our partners through quality assurance programs and training and competence development initiatives.
In this role you will:
- Be accountable for the quality of sales and service activities in Norway.
- Facilitate quality meetings with stakeholders and set action plans where needed together with key stakeholders across the organization.
- Run quality assurance programs and strive to develop the quality level in customer operations based on insights and data.
- Contribute to developing the way we work with quality assurance.
- Implement effective training aligned with organizational objectives, utilizing instructional design principles and learning methodologies to create engaging and impactful learning experiences.
- Collaborate closely with stakeholders (trainers, coaches, team leaders, etc.) to continuously develop the competence of our teams.
- Conduct training needs assessments to identify skill gaps and learning opportunities, collaborating with departmental managers to tailor training content that meets specific job requirements and enhances overall performance.
We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing.
Krav
- You have excellent verbal and written communication skills with the ability to convey complex information clearly.
- You possess 2-3 years of experience in running workshops, programs, or other initiatives within a team setting.
- You have strong analytical and critical-thinking skills to conduct training needs assessments and evaluate program effectiveness.
- You have previous experience working in sales and/or customer service environments.
- You are fluent in Norwegian and have good English skills, both written and oral.
Ferdigheter
Erfaring
senior