Support Systems Manager

At Easee, we want to make life easier – for our customers and the people supporting them. As our Support Systems Manager, you'll own and develop the technical foundation behind our Customer Excellence organization across Europe. You’ll bridge business needs and technical solutions, managing our existing platforms while continuously improving how our systems, integrations, and automation support a growing organization. The role combines hands-on technical work with strategic platform development, with a strong focus on scalability, efficiency, and AI.

What's in it for you

• Shape the role and the solutions: You'll have real ownership and influence over our technology choices.
• Be at the forefront of technology: AI isn't a side project here, it's a core priority. You'll work with everything from AI chatbots and Voice AI to automating repetitive tasks.
• Own the strategy: You'll help define how our support systems develop and scale.

What you will do

You'll be the go-to person for our support systems, with Zendesk and Talkdesk at the core. Your responsibilities will include:

• Owning, administering, and continuously improving our support platforms.
• Building and improving workflows, integrations, webhooks, and automations.
• Exploring and implementing AI solutions, including chatbots and Voice AI.
• Monitoring platform performance, troubleshooting issues, and driving improvements.
• Improving data flows, data quality, and master data across our support systems.
• Leading technical improvements from idea to implementation.
• Shaping the long-term strategy for our support technology.