M&E Operations Manager

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Job Description

As M&E Operations Manager, you will take ownership of the operational planning and delivery of our Meetings & Events business.

Your responsibilities will include:

• Leading the day-to-day M&E operation and ensuring successful delivery of meetings, conferences, banquets and events.
• Translating function sheets and client requirements into clear operational plans.
• Leading, coaching and developing the M&E operational team.
• Planning schedules, staffing and effective use of permanent and leased labour.
• Acting as the main operational contact for event organisers while events are taking place.
• Ensuring meeting rooms and event spaces are set, presented and maintained to a consistently high standard.
• Leading operational briefings and ensuring teams are fully prepared before every event.
• Managing guest and client feedback, complaints and service recovery.
• Maintaining and continuously improving M&E SOPs and operational standards.
• Managing labour productivity, agency costs, food & beverage costs, equipment rental and other operational expenses.
• Ensuring equipment, storage areas and operational resources are effectively managed.
• Working closely with M&E Sales, Kitchen, AV/Technical, Housekeeping, Engineering, Front Office, Security and the wider F&B Leadership Team.
• Identifying opportunities to improve efficiency, quality and the overall event experience.