We are looking for a Senior Training \& Quality Specialist

We are looking for a Senior Training & Quality Specialist

We are looking for a proactive and passionate Senior Training & Quality Specialist to join our Training & Quality team in Norway. In this role, you will be working closely with the Trainer and our stakeholders in B2C sales & service and will work to continuously improve the quality of our sales and service operations. You will play a key role fostering a culture of continuous learning, high-quality customer interactions and strong belief in our consumer-facing products & services.

This position is a substitute for a maternity leave during the period September 2026 - summer 2027. The exact start and end date will be agreed with the chosen candidate.

About the role

As Senior Training & Quality Specialist you drive the development and skill enhancement of employees within our organization and with our partners through quality assurance programs and training and competence development initiatives.

In this role you will:

• Be accountable for the quality of sales and service activities in Norway.
• Facilitate quality meetings with stakeholders and set action plans where needed together with key stakeholders across the organization.
• Run quality assurance programs and strive to develop the quality level in customer operations based on insights and data.
• Implement effective training aligned with organizational objectives, utilizing instructional design principles and learning methodologies.
• Conduct training needs assessments to identify skill gaps and learning opportunities.

About you

We offer a safe workplace, comprehensive benefits, flexible working hours, and a hybrid work model.