Customer Solutions Operator

Are you passionate about customer success and business growth? Do you thrive in a fast-paced, team-oriented environment? NCL is looking for an experienced and skillful Customer Solutions Operator to join our Customer Service team.

You will be part of an agile team that identifies and creates competitive and quality shipping and logistics solutions for our customers. Our focus is to source and execute shipping and logistics solutions that deliver on the requirements from our customers. Our customers operate in many different segments and ship their cargo all over the world, which gives our team an exciting and varied day of work.

The purpose of Customer Solutions Team is to build strong, long-term relationships with customers, helping them derive maximum value from our logistics.

What You’ll Do:

• Responding to customer inquiries via phone, email, and chat
• Insert and follow bookings from start to finish
• Planning and forecasting capacity with customer and internal operations
• Provide accurate, timely information and resolve issues efficiently
• Collaborate with internal teams to improve service processes
• Develop strong customer relationships
• Collaborate closely with the sales teams to identify opportunities

What we can offer:

• Energetic and fast-moving environment
• Competitive terms
• Being an integral part of shaping the container shipping industry in Northern Europe

NCL is the market leader in container shipping in Norway. We operate a fleet of container vessels in intra-European trade and offer a wide range of logistic services. NCL is taking the lead in the green transition at sea, whereas we currently have three newbuilds. Our first two Methanol powered vessels is delivered and in operations, late 2026 NCL will operate the world's first Ammonia powered container vessel.

The NCL Group consists of 7 entities in Norway and Lithuania with an annual revenue of 1 billion NOK.