Stillingsbeskrivelse
The Opportunity
At Easee, we want to make life easier – for our partners and the people who support them. As our Partner Support Specialist, you'll be the go-to person for helping partners solve problems fast and building the structured workflows that let our support ecosystem scale.
You'll work at the intersection of partners, internal teams, and technology — training Support Providers to solve issues independently, keeping warranty and support processes running smoothly, and continuously improving how we support the partners who install and maintain our chargers.
What's in it for you
- Real ownership over how partner support and integrations work at Easee.
- A direct hand in shaping the partner experience as our ecosystem keeps growing.
- Work with cutting-edge EV charging technology.
- A close-knit, cross-functional team.
What you will do
You'll be the primary point of contact for partners on technical and warranty matters, with integrations know-how at the core of what you do. You'll act as the main point of contact for partners, following up promptly on technical issues and warranty requests, and you'll train and guide Support Providers so they can resolve issues independently. You'll handle partner inquiries and warranty claims efficiently, in line with established procedures, while building and maintaining structured workflows across partner support, warranty, and integration processes.
Who we are
Easee is a Norwegian green-tech company making electrification effortless through smarter energy distribution and charging technology.
Krav
- You must be fluent in both Norwegian and English.
- You possess strong collaboration skills and the ability to manage multiple partner relationships simultaneously.
- You have the ability to balance reactive support with proactive process improvements.
- You demonstrate strong problem-solving skills and high attention to detail.
Ferdigheter
Erfaring
mid-level