M\&E Operations Manager

M&E Operations Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Job Description

As M&E Operations Manager, you will take ownership of the operational planning and delivery of our Meetings & Events business.

Your responsibilities will include:

• Leading the day-to-day M&E operation and ensuring successful delivery of meetings, conferences, banquets and events.
• Translating function sheets and client requirements into clear operational plans.
• Leading, coaching and developing the M&E operational team.
• Planning schedules, staffing and effective use of permanent and leased labour.
• Acting as the main operational contact for event organisers while events are taking place.
• Ensuring meeting rooms and event spaces are set, presented and maintained to a consistently high standard.
• Leading operational briefings and ensuring teams are fully prepared before every event.
• Managing guest and client feedback, complaints and service recovery.
• Maintaining and continuously improving M&E SOPs and operational standards.
• Managing labour productivity, agency costs, food & beverage costs, equipment rental and other operational expenses.
• Ensuring equipment, storage areas and operational resources are effectively managed.
• Working closely with M&E Sales, Kitchen, AV/Technical, Housekeeping, Engineering, Front Office, Security and the wider F&B Leadership Team.
• Identifying opportunities to improve efficiency, quality and the overall event experience.