Head of Customer Support & Success

Near half of all GPs and specialists in Norway and Denmark work in systems you’ll help shape. Healthcare is under pressure. Clinicians spend more time on administration than on patients. EG is changing that - and the impact is measurable: our AI Assistant already returns over four hours to every clinic, every day.

This is not a support role in the traditional sense. It’s a leadership role at the heart of a healthcare transformation. You’ll lead the team that stands between 5,000+ clinics and the software they depend on - and you’ll help build the proactive, AI-enabled customer success function that defines what’s next.

Your Role: Lead, Drive, and Elevate Customer Support & Success

• Lead, develop, and retain a team of ~40 support and customer success professionals and their managers across Norway and Denmark, building a culture of accountability, learning, and pride in the work.
• Drive the shift from reactive support to proactive customer success, increasing automation, self-service, and AI-enabled knowledge management across the function.
• Own service levels, KPIs, and operational performance, ensuring fast, consistent, high-quality support across nine products and thousands of customers.
• Strengthen customer retention and Net Revenue Retention by delivering measurable outcomes and building genuine long-term relationships.
• Standardise processes and best practices across the function, creating consistency without losing the responsiveness that healthcare customers need.
• Partner with product, sales, and development to improve the customer experience end-to-end, from onboarding to renewal.
• Build KAM capability under your leadership as the function matures.

What’s in It for You?

• Real ownership: A leadership role with real scope - 40 people, 9 products, a function that touches every customer interaction in EG Healthcare Norway.
• Meaningful timing: A transformation to lead, not just inherit. The shift to proactive, AI-enabled customer success is underway - you’ll shape how it lands.
• A seat at the table: As part of the Management Team in Healthcare your voice shapes the roadmap.
• People who push each other: A highly skilled team and strong Nordic peers across EG.
• A strong platform: Competitive compensation aligned with experience and impact, with genuine scope for growth in one of the largest software companies in the Nordics.