Technical Support & Pre-Sales Engineer

NSSLGlobal is looking for a new colleague to strengthen our team focusing on our SnapTV product suite. SnapTV is our all-in-one in-house developed end-to-end IPTV solution, offering state-of-the-art media systems to customers who trust our solutions to deliver high-profile live or on-demand media content with integrity and efficiency.

The Role

We are looking for a Technical Support & Pre-Sales Engineer to contribute across different parts of the SnapTV platform. You will work in a dynamic environment, exposed to a broad range of technologies and tasks, supporting the product suite in line with the company's technology roadmap.

Job Responsibilities:

• Provide high-quality technical support via phone and email.
• Document, follow up, and handle support cases to ensure quick and well-communicated solutions.
• Build, configure, and test SnapTV systems before shipping to customers.
• Willing to travel for installation, upgrade, or maintenance of SnapTV systems onshore and offshore.
• Maintain and update SnapTV systems provided to customers globally.
• Prepare documentation for installation, operation, and troubleshooting.
• Assist Group Product Management in keeping production documentation and marketing material up-to-date.
• Conduct and assist with Factory Acceptance Tests and Onsite Acceptance Tests.
• Assist the Group Sales force with pre-sales activities for both future and existing projects.

What we offer:

• Be part of a strong and experienced team with international interfaces.
• Competitive terms together with good pension and insurance schemes.
• A varied everyday life in an environment characterized by high job satisfaction.
• The opportunity to work with the latest technology in a forward-looking company.