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Customer Success Manager
Do you want to ensure that our customers get maximum value from their digital health solutions? Are you motivated by building strong relationships and contributing to better patient care through digital patient engagement? Then you might be our new Customer Success Manager!
About the role
As a Customer Success Manager at EG CheckWare, you will play a central role in ensuring that our Norwegian customers achieve lasting value and measurable results from their solutions. You will manage a portfolio of customers within hospitals, clinics, and municipalities, guiding them to use EG CheckWare's software effectively to create real impact, reduce dropout rates, drive usage, and identify opportunities for growth.
Your tasks: Connect, Support, and Drive Customer Success
- Building and maintaining strong, trust-based relationships with your customers in Norway.
- Proactively driving customer adoption, renewals, and upsell opportunities within your portfolio.
- Facilitating smooth transitions from project delivery to ongoing success and value realization.
- Analyzing usage data and customer feedback to identify risks and opportunities -- and acting before problems arise.
- Supporting customer meetings, workshops, and events to strengthen engagement and visibility.
- Sharing insights with internal teams to continuously improve the customer journey and solution mapping.
- Advising our customers on how to best implement digital health services.
What’s in it for you?
- An independent role with excellent opportunities for professional and personal development.
- A unique opportunity to work with meaningful software and forward-thinking customers.
- The opportunity to make a real difference in the healthcare sector.
- A collaborative, Nordic work environment with engaged colleagues and a supportive culture.
- Competitive terms, pension schemes, insurance, and flexibility for hybrid work.
Krav
- You have solid experience from customer success, account management, project management, or consultancy work, ideally within SaaS or IT.
- You possess a technical understanding of software solutions that allows you to engage credibly with both clinical and technical stakeholders.
- You have strong commercial understanding and insight into what drives long-term customer relationships.
- You have excellent communication skills, written and verbal, in both Norwegian and English.
- You have the ability to analyze data and translate insights into action.
- You have a proactive, structured, and solution-oriented approach.
Ferdigheter
Erfaring
mid-level