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Stillingsbeskrivelse
Technical Support Specialist
At Easee, we want to make life easier – for our partners, installers, and the customers who rely on our chargers every day. As our Technical Support Specialist, you'll become the main point of contact for Norwegian installers and customers, helping us understand their challenges and needs so we can make our customers the happiest in the world.
You'll work at the heart of our Customer Excellence team — the everyday heroes for our partners, customers, and colleagues alike — handling technical support, training, and knowledge-sharing across the Norwegian market.
What you will do
- Be the main point of contact for Norwegian installers and customers, providing technical support on errors, complaints, returns, and installation questions.
- Respond to and register inquiries via phone and email using our CRM.
- Assist with inspections and planning for housing cooperatives, businesses, and parking facilities.
- Represent Easee at conferences and events, and contribute to training customers and partners.
- Build out our knowledge base through articles and guides.
What we offer
- A key role in developing Easee's next-generation EV chargers.
- The chance to work alongside experts behind one of the world's best-selling EV chargers.
- Collaboration with skilled colleagues across hardware, software, and product.
- A modern company culture that values innovation, people, and fun.
- Competitive salary and benefits package.
Krav
- Relevant vocational or technical education, or equivalent practical experience is required.
- You must possess strong troubleshooting and structured problem-solving skills.
- You must have a good technical understanding and the ability to communicate clearly.
- Fluency in Norwegian and English, both written and spoken, is mandatory.
- You should be customer-focused, structured, curious, and solution-oriented.
Ferdigheter
Technical SupportTroubleshootingCustomer ServiceCRM softwareElectrical installation knowledgeCommunication skillsProblem-solving
Erfaring
mid-level
