Technical Support & Pre-Sales Engineer for Multimedia Distribution

NSSLGlobal is looking for a new colleague to strengthen our team focusing on our SnapTV product suite. SnapTV is our all-in-one in-house developed end-to-end IPTV solution, offering state-of-the-art media systems to customers who trust our solutions to deliver high-profile live or on-demand media content.

The Role

We are looking for a Technical Support & Pre-Sales Engineer that can contribute across different parts of the SnapTV platform. You will be an integral part of supporting the product suite in line with the company's technology roadmap for customer-facing projects and within the NSSLGlobal Group.

Job Responsibilities

• Provide high-quality technical support via phone and email.
• Document, follow up, and handle support cases to ensure quick and well-communicated solutions.
• Build, configure, and test SnapTV systems before shipping to customers.
• Travel for installation, upgrade, or maintenance of SnapTV systems onshore and offshore.
• Maintain and update SnapTV systems provided to customers globally.
• Prepare documentation for installation, operation, and troubleshooting.
• Assist Group Product Management in keeping production documentation and marketing material up-to-date.
• Conduct and assist with Factory Acceptance Tests and Onsite Acceptance tests.
• Assist the Group Sales force with pre-sales activities for both future and existing projects.

What we offer

• Be part of a strong and experienced team with international interfaces.
• Competitive terms together with good pension and insurance schemes.
• A varied everyday life in an environment characterized by high job satisfaction.
• The opportunity to work with the latest technology in a forward-looking company.