Head of Customer Support & Success

Near half of all GPs and specialists in Norway and Denmark work in systems you’ll help shape. Healthcare is under pressure. Clinicians spend more time on administration than on patients. EG is changing that - and the impact is measurable: our AI Assistant already returns over four hours to every clinic, every day.

This is not a support role in the traditional sense. It’s a leadership role at the heart of a healthcare transformation. You’ll lead the team that stands between 5,000+ clinics and the software they depend on - and you’ll help build the proactive, AI-enabled customer success function that defines what’s next.

Your Role: Lead, Drive, and Elevate Customer Support & Success

• Lead, develop, and retain a team of ~40 support and customer success professionals and their managers across Norway and Denmark.
• Drive the shift from reactive support to proactive customer success - increasing automation, self-service, and AI-enabled knowledge management.
• Own service levels, KPIs, and operational performance across nine products and thousands of customers.
• Strengthen customer retention and Net Revenue Retention by delivering measurable outcomes.
• Standardise processes and best practices across the function.
• Partner with product, sales, and development to improve the customer experience end-to-end.

What’s in It for You?

• Real ownership: A leadership role with real scope - 40 people, 9 products.
• Meaningful timing: A transformation to lead, not just inherit.
• A seat at the table: As part of the Management Team in Healthcare your voice shapes the roadmap.
• Competitive compensation: Aligned with experience and impact.