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Stillingsbeskrivelse
About the role
The Customer Success Specialist for the Hypercare Team (= Hypercare Consultant) is a key member of the Migration Customer Experience function at Nordhealth. This role is at the heart of our customers' transition to our modern, unified web-based platform — working directly with customers to guide them through migration, onboarding, and training, and ensuring they not only understand how to use the product but genuinely experience its value from day one.
Your key responsibilities include:
- Customer Migration & Onboarding: Guide customers through each stage of their migration from the legacy desktop platform to the new web-based solution.
- Training & Product Adoption: Deliver engaging, accessible training sessions for customers — both group and one-to-one.
- Customer Relationship & Liaison: Build strong, trusted relationships with key contacts at each customer account.
- Commercial Awareness & Value Delivery: Apply business acumen to understand each customer's goals, priorities, and constraints.
- Reporting & Team Contribution: Maintain accurate records of customer interactions, progress, and outstanding issues in the CRM.
Krav
- You must be a fluent Norwegian speaker.
- You have a minimum of 2+ years in a customer-facing role such as Customer Success, Account Management, Implementation, Training, or Professional Services.
- You possess excellent verbal and written communication skills, being clear, confident, and adaptable across different audiences.
- You are technically comfortable and able to learn a software product quickly to explain it simply to non-technical users.
- You are organized and detail-oriented, with the ability to manage multiple customer engagements simultaneously.
Ferdigheter
Customer SuccessSaaS platformsOnboarding & MigrationProduct TrainingCRM toolsChange ManagementBusiness AcumenRelationship Management
Erfaring
mid-level