Technical Key Account Manager

Høglund builds advanced automation and control systems for the maritime industry — reliable, user-friendly, and built to last the full life of a vessel. We combine durable off-the-shelf components with global service and digital tools such as Høglund Live Data and automated IMO/DCS reporting, so crews can troubleshoot fast, cut downtime, and stay compliant.

As Technical Key Account Manager you are the technical owner of the customer relationship after we have delivered a system — the person who understands how their automation works and stays with it for the full lifecycle. You spot where a system needs attention, an upgrade, or added support, and you make sure the customer always has someone at Høglund who knows their vessels.

Main Responsibilities

• Customer ownership: Own a portfolio of key customers as their main technical contact, with structured lifecycle follow-up alongside the service organization.
• Agreements & contracts: Own and follow up digital service agreements, including Høglund Connect and other lifecycle-based subscription services.
• Technical upgrades: Use your insight into each customer's systems to identify upgrades, 5-year service activities and relevant digital solutions.
• Commercial input: Give Sales accurate technical input so quotations reflect the real needs of the systems.
• Internal coordination: Ensure effective coordination across Service, Engineering, and Operations to deliver consistent and high-quality customer support.
• CRM & reporting: Maintain accurate CRM records and monitor customer satisfaction continuously.