Customer Service Team Leader – Build and Lead Our New Team in Lysaker

Customer Service Team Leader – Build and Lead Our New Team in Lysaker

Are you motivated by building something new, creating structure, and helping people succeed? We are looking for a Customer Service Team Leader to join our Operations team in Lysaker.

This is a unique opportunity to take part in an important transition, as we move our customer service operations from Stavanger to Lysaker. You will play a central role in building the new team, ensuring a strong transfer of knowledge, processes, and best practices from the current setup, and setting the direction for how we deliver high-quality customer service going forward.

During the transition period, you should expect some travel to Stavanger to ensure a proper handover and close collaboration with the current team. You will be supported by experienced colleagues in Stavanger, who will help share knowledge and provide insight into daily operations, workflows, and customer service processes.

As part of a transforming organization, you will have the opportunity to shape team culture, develop ways of working, and contribute directly to customer experience, operational efficiency, and performance.

Key responsibilities

• Build, onboard, and develop a newly established customer service team.
• Support the transition of tasks, knowledge, and ways of working from Stavanger to Lysaker.
• Lead daily customer service operations across phone, e-mail, chat, MyPage, and digital channels.
• Prioritize work based on volumes and resources.
• Follow up on KPIs, service quality, performance, and team development.
• Coach team members through regular feedback and quality follow-up.
• Ensure customer service is delivered in line with company policies and risk standards.
• Drive improvements in processes, service channels, and workflows.
• Collaborate closely with stakeholders across Operations, Commercial, Risk, Collections, AP/AR, and other business areas.