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Job Description
B2C Workshop Supervisor
The Workshop Supervisor plays a vital role in keeping our operation running at its best. This position ensures that our team works safely, efficiently, and to a high standard, directly influencing productivity, customer satisfaction, and financial performance.
As the key link between the workshop floor and management, the Workshop Supervisor drives teamwork, maintains operational discipline, and helps the business achieve its goals every day.
What You’ll Be Doing
- Leading daily workshop operations to ensure efficient job flow and minimal downtime, with high efficiency.
- Allocating work to technicians based on skills, priorities, and deadlines.
- Driving productivity and labour efficiency to meet performance targets.
- Supporting financial performance through accurate job posting, time tracking, and cost control.
- Maintaining EHS compliance and promoting a strong safety culture.
- Coaching and developing the team to build technical capability, ownership, and accountability across all workshop roles.
- Full personnel responsibility including performance management, training oversight, and supporting recruitment and onboarding.
- Ensuring all KPI’s are met.
- Managing workshop tools, equipment, and inventory to reduce downtime and maintain readiness.
Requirements
- You must have 3–5 years of experience in a workshop manager or senior supervisory role within a mechanical, automotive, industrial, or heavy-equipment environment.
- You must demonstrate a proven ability to lead teams, manage workflow, and deliver strong operational results.
- You must possess a strong technical background with the ability to support diagnostics and repairs when needed.
- You must have a solid understanding of EHS standards and safe work practices.
- You must demonstrate financial awareness, including labour efficiency and cost control.
- You must possess excellent communication, organisation, and problem-solving abilities.
Skills
Workshop managementTeam leadershipEHS complianceWorkflow coordinationFinancial performance managementTechnical diagnosticsPerformance managementInventory management
Experience
mid-level