Inside Sales Account Manager - Maritime, Nordic After Service Sales

Working within Ocean Division in the Nordic Sales Company, as an Inside Sales Account Manager you will play a key role in promoting and selling Alfa Laval products and services to customers across the Nordic maritime market. You will be one of the first points of contact for customers, supporting their needs with speed, accuracy, and a proactive commercial mindset.

You will manage customer relationships primarily through digital and remote channels, while collaborating closely with colleagues across sales, service, and technical support functions. With a strong understanding of the maritime customer landscape, you will help drive customer satisfaction, growth, and efficient sales execution across the region.

Key Responsibilities:

• Follow established sales processes and guidelines to promote and sell Alfa Laval products and services to customers in the maritime industry.
• Proactively manage and develop a portfolio of customers across the Nordic region, building strong relationships through digital engagement and remote sales activities.
• Act as a trusted point of contact for customers, ensuring timely follow-up on requests, quotations, and opportunities.
• Identify and qualify sales opportunities within the installed base and customer portfolio, supporting growth and customer retention.
• Prepare quotations, follow up on commercial proposals, and drive opportunities through to closure in a structured and efficient way.
• Collaborate closely with field sales, service teams, and technical support to ensure a seamless and positive customer experience.
• Use CRM and other digital tools actively to manage customer data, sales activities, pipeline visibility, and reporting.