Join Høglund as Aftermarket Key Account Manager

Join Høglund as Aftermarket Key Account Manager

As our Aftermarket Key Account Manager, you own the customer relationship from the moment we’ve delivered a system and for the full lifecycle of that system. You identify opportunities, drive renewals, promote digital solutions and upgrade packages, and make sure our customers always have someone who knows their vessels and their needs.

Your main responsibilities:

• Ownership of customer accounts: Manage and proactively follow up a defined portfolio of selected key customers, acting as their main point of contact for structured follow-up and lifecycle services.
• Agreements & contracts: Own the signing, renewal, and administration of Service Agreements, Høglund Connect Agreements, and other lifecycle service contracts.
• Growth & sales: Identify and promote upgrade opportunities, 5-year service activities, new aftermarket products and digital subscription offerings.
• Commercial follow-up: Prepare quotations and commercial proposals in cooperation with Service and Sales and lead proactive sales activities towards existing customers.
• Internal coordination: Ensure effective coordination across Service, Engineering, and Operations to deliver consistent and high-quality customer support.
• CRM & reporting: Maintain accurate CRM records and monitor customer satisfaction continuously.

What’s in it for you?

At Høglund, you will work in an innovative environment where your expertise helps shape the future of maritime technology. We offer competitive conditions, a strong sharing culture, and the opportunity to work with sustainable maritime solutions.