Service Process Manager – Nordic Managed Services

This is what you will be part of

You will play a key role in shaping the process landscape of Nordic Managed Services by building governance, structure, and operational clarity. You will work with process design, contract handling, governance, and improvements in ServiceNow, helping ensure efficient, secure, and compliant operations. Through your work, you will contribute to stable and scalable services across all Nordic markets.

How we work

You will be part of a cross-functional environment where collaboration across countries and disciplines is central. Together, we build shared processes, improve data quality, and ensure that ways of working are practical and anchored in daily operations. You will work close to both technology and business, contributing to continuous improvement and shared learning.

What you get with us

You will have the opportunity to influence how Nordic Managed Services develops going forward. You will be part of a collaborative environment that values openness, knowledge sharing, and continuous learning.

The practicalities

• Place of work: Oslo, Helsinki or Stockholm.
• Work format: Hybrid, with the number of office days depending on location.
• Language requirements: English.
• Security clearance: This position requires an approved statement of security clearance.
• Background check: We conduct background checks via Semac AS for final candidates.