Do you want to use your Finnish language skills, analytical mindset and sense of fairness to make a real difference?
Bank Norwegian - en filial av NOBA Bank Group
Snarøyveien 36, 1364 Fornebu
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Job Description
Special Case Team - Finnish Speaking
Do you want to use your Finnish language skills, analytical mindset and sense of fairness to make a real difference for customers? We are looking for a structured and curious professional to join our Special Case Team at NOBA.
About the role
As part of our Special Case Team, you will work hands-on with more complex customer cases across the Finnish market. The team plays an important role in ensuring high-quality handling of different customer cases, strong regulatory compliance and clear communication towards customers.
What you will do
- Reviewing and handling complex disputes and customer inquiries.
- Assessing legal aspects of cases, particularly within consumer law.
- Handling GDPR-related requests.
- Ensuring that cases are handled in line with relevant laws, regulations and internal procedures.
- Collaborating with internal stakeholders and external partners, including debt collection agencies.
- Contributing to the development of processes, routines and best practices within the team.
Requirements
- Relevant education in law, finance, economics or a related field, or equivalent experience.
- At least 2 years of relevant work experience, preferably from banking, collections, complaint handling, or customer operations.
- Fluent language skills in Finnish and English, both written and spoken.
- Ability to break down complex information and make sound assessments.
- Strong sense of responsibility and good judgment regarding regulatory requirements.
Skills
Finnish language proficiencyEnglish language proficiencyConsumer law knowledgeDispute resolutionGDPR complianceAnalytical skillsStakeholder management
Experience
mid-level