Join our global leadership team and shape the future of Customer Administration & Operations

We are seeking a VP GBS Customer Admin & Operation to build and lead in scope Quote-to-Cash operations, to ensure reliable and consistent service delivery across all in-scope processes. The role will shape operating model, service scope, governance, and ways of working within GBS. It translates globally defined strategy, processes, and policies into scalable day-to-day operations, while driving service quality, continuous improvement, innovation and digital delivery.

What you’ll do

• Lead WalWil GBS Customer Admin & Operation teams globally.
• Take an active part in shaping GBS overall Operating model including Service Desk & Portal, Governance, and Service management.
• Ensure teams work in compliance with WalWil terms and conditions, legal limitations, and international trade regulations.
• Manage Service Development with focus on process & system specialists, automation, continuous improvement, analytics, and digital alignment.
• Identify opportunities to streamline processes, enhance efficiency, and utilize automation.
• Track and report key performance measures to stakeholders to highlight issues and solve root causes.
• Manage and develop a highly engaged, international team.

About Wallenius Wilhelmsen

Wallenius Wilhelmsen is a market leader in RoRo shipping and vehicle logistics, transporting cars, trucks, rolling equipment and breakbulk around the world. The company has a strong sustainability focus and is an industry leader in developing innovative solutions to reduce its operational impacts.