Join our global leadership team and lead our People agenda

We are seeking a VP GBS People to build and lead our global People service organisation within Global Business Services. Reporting to the SVP Global Business Services, with a dotted reporting line to the Chief People & Corporate Affairs Officer, you will shape the operating model, transition and scale in-scope Hire-to-Retire services, and ensure reliable, compliant, and high-quality service delivery for employees, managers, and the business. The role is part of the GBS Leadership Team and the extended People Leadership Team.

WHAT YOU’LL DO

• Lead the stand-up and maturation of the GBS People organisation, including service scope, operating model, governance, and ways of working.
• Lead a geographically distributed team across our shared service centres and local delivery roles, building strong capability, alignment, and service excellence across locations.
• Own global operational delivery across in-scope Hire-to-Retire services, ensuring quality, compliance, consistency, and service performance.
• Build and develop a high-performing service organisation with strong leadership, capability, and customer focus.
• Establish and track service measures, including SLAs, KPIs, controls, and governance routines.
• Drive standardisation, continuous improvement, automation, and digital enablement across People services.
• Translate People strategy, globally defined processes, and policies into scalable day-to-day service delivery.
• Partner closely with People leadership, specialist People teams, SPBPs, and business stakeholders to ensure effective handoffs and a strong employee and manager experience.
• Balance global standardisation with local or business-specific contextualisation where needed to meet internal customer needs.
• Manage risk, escalations, and operational issues while supporting longer-term transformation and capability building.
• Contribute to the wider development of GBS as a company-wide operating model and leadership team.