Vice President - GBS Customer Administration & Operations

We are seeking a VP GBS Customer Admin & Operation to build and lead in scope Quote-to-Cash operations, to ensure reliable and consistent service delivery across all in-scope processes. The role will shape operating model, service scope, governance, and ways of working within GBS. It translates globally defined strategy, processes, and policies into scalable day-to-day operations, while driving service quality, continuous improvement, innovation and digital delivery. Reporting to the SVP Global Business Services, and the role is part of the GBS leadership team.

WHAT YOU’LL DO

• Lead WalWil GBS Customer Admin & Operation teams globally.
• Lead relevant Customer Admin & Operation teams across current and future GBS delivery locations as the model matures.
• Take an active part in shaping GBS overall Operating model incl Service Desk & Portal, Governance, Service management etc.
• Ensure teams work in compliance with WalWil terms and conditions, legal limitations, and other processes to prevent risk exposure.
• Responsible for ensuring compliance with international trade regulations and customs laws across all locations where we operate.
• Manage Service Development with focus on process & system specialists, Automation, continuous improvement, analytics & data and digital alignment.
• Identify opportunities to streamline processes, enhance efficiency and utilize automation.
• Track and report key performance measures and communicate metrics to relevant stakeholders.
• Manage and develop highly engaged teams.