Operator - Response \& Support Center (RSC), rotation

Operator - Response & Support Center (RSC), rotation

On behalf of one of our clients, we are looking for an Operator for their Response & Support Center (RSC).

Job Description:

• Main point of contact for notification of emergency situations.
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans.
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans.
• Conducting real-time threat monitoring from open sources and initiating actions as needed.
• Receive and act on reports of serious incidents, including further notification and mobilization of client's emergency response organization.
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders in understanding and mitigating threats and risks.
• Transform collected data into written and actionable reports.
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats.
• Support POB count during incidents and business travel in high-threat countries.
• Collaborate with the client's emergency organization by monitoring, responding, and executing tasks in the corporate crisis management tool.
• Conduct notification and mass communication to employees in case of serious incidents.
• Notify and collaborate with the Petroleum Industry Security Alert System (PISAS) when required.