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Job Description
Operator - Response & Support Center (24/7 Operations)
Act as the primary point of contact for notifications of emergency situations. Receive and respond to reports of serious incidents requiring emergency response support. Ensure timely notification and mobilization in accordance with established emergency response plans.
Provide remote support to employees during business travel, including follow-up of Journey Management Plans (JMP) and Travel Communication Plans. Conduct real-time threat monitoring using open-source intelligence (OSINT). Collect, analyze, and disseminate information to support stakeholders in understanding and mitigating threats and risks.
Prepare clear, accurate, and actionable reports based on collected intelligence. Maintain situational awareness of the global threat landscape and proactively communicate relevant developments. Continuously monitor and assess evolving security threats.
Support Personnel on Board (POB) accounting during incidents and business travel to high-threat locations. Monitor, respond to, and execute tasks within the client's corporate crisis management system. Coordinate employee notifications and mass communication during serious incidents. Collaborate with the Petroleum Industry Security Alert System (PISAS) when required.
Requirements
- Bachelor's degree preferred, ideally within Risk Management, Security, Emergency Management, or a related discipline.
- Relevant experience within operations, security, emergency response, military, or intelligence (OSINT).
- Strong IT and digital skills.
- Fluent in both Norwegian and English, written and spoken.
- Ability to remain calm and make sound decisions in demanding emergency situations.
Skills
Experience
mid-level