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Job Description
About the Role
We are hiring an Infrastructure Operations Operator to support the day-to-day operation of Nscale's AI infrastructure environments.
This role is ideal for an experienced operator who combines strong technical aptitude with excellent operational judgment and stakeholder management skills. You will play a critical role in maintaining service availability, responding to operational incidents, supporting customers, and ensuring the smooth running of our data centre environments.
As a senior member of the operations team, you will take ownership of complex operational issues, mentor junior operators, and contribute to the continuous improvement of operational processes and service delivery.
What you'll be doing
- Operational Support & Service Delivery: Monitor and maintain the operational health of Nscale's data centre infrastructure and supporting systems.
- Incident Management & Troubleshooting: Lead incident response efforts and coordinate resolution activities during service-impacting events.
- Customer Support & Escalation Management: Handle advanced customer support requests and operational escalations.
- Team Leadership & Knowledge Sharing: Mentor and support junior operators, sharing operational expertise and technical knowledge.
- Infrastructure Operations & Vendor Coordination: Coordinate with vendors and suppliers for hardware replacements, maintenance activities, and operational support.
- Process Improvement & Documentation: Contribute to the development and optimization of operational processes and workflows.
Requirements
- You must have 2+ years of experience in data centre operations, infrastructure operations, or a similar operational environment.
- You must possess a strong understanding of data centre operations, server hardware, and networking fundamentals.
- You must have a proven ability to diagnose and resolve complex operational and technical issues.
- You must have experience working within operational environments governed by SLAs and service management processes.
- You must be able to work shifts, participate in on-call rotations, and travel to support operations across multiple data centre locations.
Skills
Data centre operationsServer hardware troubleshootingNetworking fundamentalsIncident managementStakeholder managementSLA managementTechnical documentationMentoring
Experience
senior