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Job Description
Hotel Manager
Storfjord Hotel | Relais & Châteaux is looking for an experienced, passionate, and highly organized Hotel Manager to join our team. Nestled between the majestic Sunnmøre Alps and the deep Storfjord, we are one of Norway's most exclusive boutique hotels.
Position Overview
As Hotel Manager, you will play a key role in ensuring the seamless daily operation of the hotel. You will oversee and coordinate the different departments and operations while maintaining the exceptional service standards expected from a high-end property recognized by Relais & Châteaux and featured in the Michelin Guide.
Key Responsibilities
- Operational Leadership & Guest Experience: Lead and coordinate daily operations of Front Office, Housekeeping, and SPA. Ensure exceptional guest experiences and consistent high-quality service standards.
- Team Leadership & Planning: Manage departmental scheduling and workforce planning. Coach, motivate, and develop team members to deliver world-class hospitality.
- Quality Assurance & Standards: Conduct regular inspections of guest rooms and facilities to ensure the highest standards of cleanliness and maintenance.
- Administration & Operational Support: Support administrative processes, including reporting, invoicing, and cost-control initiatives.
Requirements
- You have previous leadership experience within luxury hospitality, boutique hotels, or premium resorts.
- You possess strong operational understanding of hotel departments and experience with scheduling and workforce planning.
- You have excellent organizational and administrative skills with the ability to remain calm in a fast-paced environment.
- You are fluent in English, with Scandinavian language skills considered an advantage.
- You hold a valid Category B driver's licence and have access to your own car.
- You must have valid work authorization within the EU/EEA.
Skills
Luxury hospitality managementOperational leadershipWorkforce planning and schedulingQuality assuranceTeam development and coachingFinancial awareness and cost controlHotel management systems proficiencyCommunication and interpersonal skills
Experience
senior