Network Operations Center Specialist

About The Role:

We are seeking a proactive and detail-oriented Network Operations Center (NOC) Specialist to join our team on-site at our data center in Glomfjord. Taking advantage of the region’s green energy resources, our facility relies on stable, round-the-clock monitoring to maintain maximum up time for our clients.

As a NOC Specialist, you are the first line of defense. You will be responsible for monitoring our network infrastructure, servers, and environmental systems in real-time. This is a technical, hands-on role where you will identify anomalies, troubleshoot initial issues, and escalate complex problems to senior engineers.

What You'll Be Doing:

• Monitor the health and performance of network infrastructure, servers, and critical data centre systems 24/7/365.
• Respond to alerts, investigate faults, and perform first-line troubleshooting to restore services quickly.
• Escalate complex network, infrastructure, and facility issues to senior engineers while providing accurate diagnostics and updates.
• Monitor environmental systems, including power, cooling, and Building Management System (BMS) alarms.
• Log, prioritize, and manage incidents through the ticketing system.
• Perform routine operational checks and follow established Standard Operating Procedures (SOPs).
• Support shift handovers by documenting active incidents, maintenance activities, and operational risks.
• Work closely with Network Engineering, Data Centre Operations, Facilities, and Security teams.
• Contribute to root cause investigations and identify opportunities for process improvements.