Network Operations Center Associate

About The Role:

We are seeking a proactive and detail-oriented Network Operations Center (NOC) Associate to join our team on-site at our data center in Glomfjord. Taking advantage of the region’s green energy resources, our facility relies on stable, round-the-clock monitoring to maintain maximum up time for our clients.

As a NOC Associate, you are the first line of defense. You will be responsible for monitoring our network infrastructure, servers, and environmental systems in real-time. This is a technical, hands-on role where you will identify anomalies, troubleshoot initial issues, and escalate complex problems to senior engineers.

What You'll Be Doing:

• Real-Time Monitoring: Continuously monitor network infrastructure, servers, storage systems, and critical data centre infrastructure using enterprise monitoring platforms.
• Building Management System (BMS) Monitoring: Monitor the operational status of critical facility systems including electrical distribution, UPS systems, generators, cooling systems, and HVAC units.
• Incident Response & Triage: Identify, acknowledge, log, and categorise alerts. Perform first-line troubleshooting using standard operating procedures.
• Ticketing & Documentation: Create, update, and manage incident and service tickets, ensuring accurate documentation of all activities.
• Collaboration & Escalation: Work closely with Tier 2/3 Network Engineers, Data Centre Operations, and Facilities teams.
• Shift Handovers: Participate in structured shift handovers to maintain continuous operations.
• Routine Maintenance Support: Assist with scheduled network maintenance, hardware health checks, and system updates.
• Environmental Monitoring & Reporting: Monitor data centre environmental conditions and support the preparation of operational reports.
• Operational Compliance: Follow established operational procedures, health and safety requirements, and security policies.