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Operations Manager

Operations Manager for Activate Snøbyen

Snøkrystallen 13, 1470 Lørenskog

Job Description

Operations Manager for Activate Snøbyen

Do you want to lead the daily operations at Norway's first Activate Games location? We are looking for a hands-on Operations Manager who can take ownership of the team, culture and daily operations at Activate Snøbyen.

Activate Snøbyen is Norway's first Activate Games location and has been running since February 2026. We are now looking for a clear, practical and energetic Operations Manager to take ownership of the team and daily operations going forward.

This is a key leadership role at an already established and running location. You will be responsible for daily operations, team follow-up, guest experience, quality and operational flow on the floor.

Key responsibilities

  • Lead daily operations and make sure the location runs smoothly on the floor.
  • Build, train and follow up team leads and game hosts.
  • Maintain high standards for guest experience, safety, cleanliness and service.
  • Own scheduling, staffing, opening, closing and daily routines.
  • Follow up birthdays, groups, B2B bookings and events.
  • Report on operations, staffing, KPIs, technical issues and improvement actions.

What we offer

  • A key leadership role at Norway's first Activate Games location.
  • The opportunity to take ownership of and grow an established operation.
  • A comprehensive onboarding program with close follow-up.
  • A varied workday with high tempo, people, technology and real responsibility.
  • Growth opportunities in a company with expansion ambitions in Norway.

Requirements

  • You must have leadership experience from service, hospitality, retail, restaurants, fitness, or similar operational environments.
  • You must be comfortable leading people on the floor in a high-tempo setting.
  • You must be structured, reliable, and able to maintain control in busy situations.
  • You must be clear on standards and expectations while maintaining strong interpersonal skills.
  • You must be able to work evenings and weekends when needed.
  • You must be fluent in English or Norwegian.

Skills

LeadershipOperational ManagementTeam TrainingGuest Experience ManagementScheduling and StaffingEvent CoordinationKPI Reporting

Experience

mid-level

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