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Job Description
Operations Manager for Activate Snøbyen
Do you want to lead the daily operations at Norway's first Activate Games location? We are looking for a hands-on Operations Manager who can take ownership of the team, culture and daily operations at Activate Snøbyen.
About the role
As Operations Manager at Activate Snøbyen, you will lead an established team and make sure daily operations work in practice. You will lead team leads and game hosts, secure a strong guest experience and continuously develop the location's standards and culture.
Key responsibilities
- Lead daily operations and make sure the location runs smoothly on the floor.
- Build, train and follow up team leads and game hosts.
- Maintain high standards for guest experience, safety, cleanliness and service.
- Own scheduling, staffing, opening, closing and daily routines.
- Follow up birthdays, groups, B2B bookings and events.
- Report on operations, staffing, KPIs, technical issues and improvement actions.
What we offer
- A key leadership role at Norway's first Activate Games location.
- The opportunity to take ownership of and grow an established operation.
- A comprehensive onboarding program with close follow-up.
- A varied workday with high tempo, people, technology and real responsibility.
- Growth opportunities in a company with expansion ambitions in Norway.
Requirements
- You must have leadership experience from service, hospitality, retail, restaurants, fitness, or similar operational environments.
- You must be comfortable leading people on the floor in a high-tempo setting.
- You must be structured, reliable, and able to maintain control in busy situations.
- You must be clear on standards and expectations while maintaining good interpersonal skills.
- You must be able to work evenings and weekends when needed.
- You must be fluent in English or Norwegian.
Skills
LeadershipOperational ManagementTeam BuildingCustomer Experience ManagementStaff SchedulingKPI ReportingConflict Resolution
Experience
mid-level